The customer writes at 10 pm. Someone answers.
An assistant on your existing WhatsApp number — quoting your prices, taking appointment requests, knowing your address and opening hours. In your tone, not in a template.
Real question types from my own shop — trade-in price, opening hours, address, repair cost.
Three steps, and nobody picks up the phone.
The customer writes
To the number you already have. No app, no portal, no account to create.
The assistant answers
Within seconds, with your prices, your address and your opening hours.
You take over where it counts
Anything needing judgement goes to you. One word and it stays quiet in that chat.
1,190 conversations since May — on my own shop’s number.
Not a pilot. Every message to Schatzkammer Passau has run through this since 7 May 2026 — including 104 on Sundays, when the shop is shut.
The difference lies in what it refuses to answer.
Anything can produce a friendly sentence. It gets interesting where a wrong answer costs you money — that is what most of this system is about.
Prices from your list, not from the model
Repair and trade-in prices come out of your own price file and your website. There are no invented numbers.
Voice messages are understood too
Customers who would rather speak than type still get an answer — the message is transcribed before it is read.
It speaks as your shop
No “I am an AI assistant”, no robotic disclaimers. It writes in the name of the business, in the tone you set.
Papers with names on them stay untouched
CVs, ID cards, contracts: never quoted, never stored, never forwarded. That case is handed to you instead.
One word and it goes quiet
You can silence it in a single chat and take that conversation over yourself — without stopping it for everyone else.
Three messages, one answer
Someone who fires off three lines in a row does not get three replies. The assistant waits, reads them together and answers once.
What it brings you.
Not what the AI can do — what changes about your day and your missed messages.
- The 10 pm message is not lost
- Four in ten messages arrive outside opening hours. Until now they waited until morning — and some of those people had already asked someone else by then.
- Sunday works too
- 104 conversations happened on Sundays with the shutters down. That is a day a week that was previously simply silent.
- The same answer, every time
- Price, address, opening hours: identical whoever asks and whenever they ask. No two members of staff quoting differently.
- Nobody has to grab the phone
- The routine third of the questions — where are you, are you open, what does it cost — stops interrupting the work at the counter.
- No second inbox
- It runs on the number your customers already write to. Nothing to migrate, nothing new for them to learn.
- What needs judgement reaches you
- Edge cases are passed on, not guessed at. The assistant would rather hand over than invent a number.
How many messages reach you after closing time?
Tell me what you get asked most often. I’ll tell you what the assistant can take off your hands — and what is better left with you.